FAQs

Frequently Asked Questions

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on all orders across Pakistan.

How long does delivery take?

Most orders are delivered within 3-5 business days, depending on your city. Major cities often receive orders faster.

Are your toys safe for children?

Yes. Every product listed on Hopzo is reviewed for age-appropriate design and safe materials before it goes on sale.

What if I want to return a product?

We accept returns within 3 days of delivery for unused items in original packaging. See our Return Policy page for full details.

Do you ship nationwide?

Yes, we ship to all major cities and towns across Pakistan.

How can I track my order?

Once your order ships, you'll receive tracking details via SMS or WhatsApp. Visit our Track Order page for more information.

What payment methods do you accept?

We accept Cash on Delivery and major bank transfers. More digital payment options are coming soon.

Can I change or cancel my order?

Yes, contact us within a few hours of placing your order at hopzoofficial@gmail.com or 0316 7414508, and we'll do our best to update it before it ships.