Refund Policy

Refund Policy

We want you to be fully satisfied with your Hopzo purchase. Here's how refunds work.

Eligibility for Refunds

Refunds are issued for items that are damaged, defective, or significantly different from what was ordered, provided you contact us within 3 days of delivery.

Refund Process

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5-7 business days to your original payment method or via bank transfer for Cash on Delivery orders.

Non-Refundable Items

For hygiene reasons, items such as opened baby feeding products cannot be refunded unless defective. Sale items marked "final sale" are also non-refundable.

Questions?

Reach out to us at hopzoofficial@gmail.com or 0316 7414508 for any refund-related queries.